RETURNS & EXCHANGES

Request must be processed within 7 days from the date you received your order from UPS for full refund.

• Orders with promotional codes used for full-price items are eligible for exchange or store credit only—no refund—within 7 days from the date you received your order. First-time customers applying the 10% off subscriber code for full-price items are eligible for full refund for eligible full-price items.
• To request a return or exchange, click here
• Items must be received within 7 days from the date you received your order (with original tags/shoe box).
• Refund may take several business days depending on your bank provider.
• Please do not send your merchandise back to the vendor/designer directly.
• Otte New York reserves the right to decline any refund/exchange if any requirements (previously mentioned on top of the page) are not met.
• We do not refund original shipping cost.

In-App orders with promotional code "APP15" used for full-price items are eligible for store credit only. Request must be processed within 7 days from the date you received your order from UPS for full refund.

• Customers using promotional code "APP15" in-store are not eligible for return or exchange. Items are final sale.
• To request a return or exchange, click here
• Items must be received within 7 days from the date you received your order (with original tags/shoe box).
• Refund may take several business days depending on your bank provider.
• Please do not send your merchandise back to the vendor/designer directly.
• Otte New York reserves the right to decline any refund/exchange if any requirements (previously mentioned on top of the page) are not met.
• We do not refund original shipping cost.

Eligible merchandise must be returned/exchanged in-store within 14 days of the purchase date for store credit only.

• Items must be purchased in-store. Items must be in original condition with original tags/shoe box.
• If you are returning an online or app order in-store, the 7 day return window still applies.
• Otte New York reserves the right to decline any refund/exchange if any requirements (previously mentioned on top of the page) are not met.

• Aesop
• Trudon
• Hats
• Scarves
• Socks
• Bags / Wallets
• Charms
• Airpod cases
• Phone case adapters
• Brooches
• Scrunchies
• Belts
• Gloves
• Eyewear
• Lingerie
• Bodysuits
• Swim
• Jewelry

Right of Withdrawal

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

EUROPEAN UNION CUSTOMERS: TO EXERCISE YOUR RIGHT OF WITHDRAWAL, CLICK HERE TO WITHDRAW YOUR ORDER

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.

Orders over $1000 will require a signature upon delivery.

All non-EU orders are FINAL SALE.

More questions regarding shipping / delivery? please contact us at shop@otteny.com